Effective Date: 1st January 2025
At NEMO, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our mobile application, NEMO Service App ("the App"), and visit our website.
By using the NEMO Service App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect several types of information in order to provide and improve our services, including:
1.1 Personal Information
This is information that identifies you as an individual or can be used to contact you. This includes:
- Account Information: Name, email address, phone number, profile photo, and other details you provide when registering for an account or updating your profile.
- Payment Information: Credit/debit card details, billing information, or other payment methods used to process transactions through the App.
- Service Request Information: Information related to the services you request, including service type, preferred provider, date, time, and location.
- Communication Data: Any messages or feedback you send to us through customer support, surveys, or other communication channels.
1.2 Usage Data
This is information about how you interact with the App. It may include:
- Device Information: Details about the device you use to access the App, such as device model, operating system, IP address, and mobile carrier.
- App Usage Data: Information about how you use the App, including your browsing behavior, pages viewed, actions taken, and search queries.
- Location Data: If you have enabled location services, we may collect your precise or approximate location data to provide location-based services such as finding nearby service providers.
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on the App and improve your user experience. Cookies help us:
- Remember your preferences and settings.
- Improve our services and provide personalized content.
- Measure the effectiveness of advertisements and promotions.
You can control cookie settings in your device or browser settings, but please note that disabling cookies may affect your ability to use some features of the App.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: To process your service requests, connect you with service providers, and complete transactions (including payments and refunds).
- To Improve User Experience: To personalize content and services based on your preferences, location, and usage behavior.
- To Communicate with You: To send you notifications, updates, offers, promotions, and customer support messages.
- To Ensure Security: To detect and prevent fraudulent activities, protect our services, and ensure the safety of your data.
- To Comply with Legal Requirements: To fulfill our legal obligations, resolve disputes, and enforce agreements.
3. Sharing Your Information
We may share your personal information in the following situations:
- With Service Providers: We share your information with third-party service providers (e.g., technicians, service providers) to fulfill your service requests. These third parties are bound by contractual obligations to use your data only as necessary to provide the requested services.
- With Business Partners: We may share information with business partners or affiliates for marketing, promotions, and joint services that may interest you.
- With Legal Authorities: If required by law, we may share your personal information with governmental agencies, law enforcement, or other parties to comply with legal obligations or to protect our rights.
- In the Event of a Merger or Acquisition: If NEMO undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner or entity as part of that transaction.
4. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to delete your account or request that we stop using your data, please contact us at nemosupport@armsit.ng .
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You have the right to request corrections to any inaccurate or incomplete personal data.
- Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
- Withdrawal of Consent: You have the right to withdraw your consent to the processing of your data at any time, where we rely on your consent to process your data.
- Objection to Processing: You may object to the processing of your data if you believe your rights and freedoms override the legitimate interests we pursue in processing your data.
- Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at [support email address] or through the contact information provided in the app.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have collected personal data from a child under 18, we will take steps to delete such information. If you believe we have collected information from a child, please contact us at nemosupport@armsit.ng .
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on this page with an updated Effective Date. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you need assistance in exercising your rights, please contact us at:
Email: nemosupport@armsit.ng
Phone: +23408031561116
Mailing Address:
No.22, Glover Road, Brains & Hammers Estate, Lifecamp, Abuja, FCT, Nigeria
By using the NEMO Service App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.
